The staff are a credit to the hotel, courteous and friendly. Very professional. The gardens are very impressive with live animals and well maintained
David
November 2023
I liked the spa which has a whirlpool, Turkish steam bath, and a sauna. Hotel check in and check out were pretty easy. There is a lot of wildlife on the property, which made the stay enjoyable. There is a good variety at breakfast, and private security for the beach club. The hotel staff surprised me and left a small cake in my room for my birthday. The location is close to businesses for things you may need. It was easy enough to taxi back and forth to the walled city.
Neraesha
August 2024
Excellent location, spacious, comfortable, lots of beds at the pool and a safe space by the beach. It was clean and all indoor places had blasting AC to beat the 107F weather. To get to my room, there was no indoor passage, so the 3min walk was heavy on the heat hahaha. Food was good, buffet breakfast and lunch, and a l carte dinner. Optional all inclusive or pay per meal. Lunch and Dinner were typically around $35 per person. I consider it a little pricey considering so many restaurants nearby, but the food was good and the comfort worth it. Room was good, bed was fairly comfortable, and the shower pressure was good. Hotel provides shampoo, conditioner, soap, bath gel, hair dryer, and safe in the closet. The spa is small but with different massage services, Turkish bath and hot tub. The room is equipped with a mini bar with drinks and snacks, at “hotel price”, good to get when in a rush, but I suggest walking out to the pharmacy less than 2 blocks away that is open 24 hours. You’ll get the same at more than half the price. The bellboys at the entrance are so helpful and very kind, either helping you or guiding you around the hotel. They also assist in getting you a taxi to get around. The hotel is well located by Bocagrande beach (hotel has a private area with lounge chairs and restaurant), and close by to the city with restaurants, souvenir shops, pharmacies and stores. There is also a small shopping mall within walking distance.
Tania
November 2023
it comes with the robe and the room is big. the shower is modern with rainfall shower which was amazing . good Lightning in the room; came with stacked mini fridge
Sugey
January 2023
Pool was great, excellent service from the pool personnel (cleanliness, towel service, beverages etc.). Breakfast was great, too many options and good to have fresh prepared omeletes as well. Family Room size was excellent, easily accomodates 2 adults and 4 kids. Our room was not a renovated one, so the bathroom was not so great, but the room furnitures and amenities were very good.
Huseyin
June 2024
I like the hospitable staff and friendly service. Room was kept clean everyday. I loved the daily breakfast and 24/7 restaurant that served the full menu
Tiana
April 2024
The property premises and layout are amazing! My family and I were amazed to encounter sloths, macaw and toucan birds, deer, and other exotic animals that wander freely around the property layout. We enjoyed the spacious nicely designed pool area and Restaurante Pedro de Heredia’s MANY breakfast and dinner offerings. I especially enjoyed the “Colombian” breakfast and fresh seafood for dinner (Arroz Tierra Bomba was my fav). Overall, my favorite experiences were embracing the Colombian cultural traditions shared by both hotel staff and guest; something I have never experienced at a resort. And how ALL the hotel staff catered to my family’s needs demonstrating how important family time is to Colombians.
Scott
October 2023
Hotel was amazing, since we walked in the service and the staff very extremely nice and helpful. Inside the hotel is beautiful, very green, lots of animals (sloths, parrots..), pool is huge and has a smaller kids pool, 2 jacuzzis, lots of space. There are 2 restaurants that were pretty good. Spa and massages were good too. Amazing breakfast.
Inna
September 2023
Friendly and helpful staff. Buffet style breakfast with a lot of selection. Pool was nice with enough sun loungers in both sun and shade. Best experience is all the animals that are there. Very quiet rooms. Very close to lots of different restaurants.
Yvonne
October 2024
The animals and the kids playground were such a great treat. The pool area was comfortable
Vanesa
December 2024
Reservations:
+1 (888) 385-8465